Lead time

Every map is cut, assembled and finished after you order. Catalog lakes usually ship within 7–10 business days. Commissioned lakes take longer — we build the map, send you a 3D preview to approve, then cut it; two to three weeks is typical. We email you a photo of your finished piece before it ships.

Shipping

Standard shipping is free to the 48 contiguous states. Alaska, Hawaii and U.S. territories are quoted at checkout. We do not currently ship outside the United States. Pieces ship in a custom box with corner protection; the 24" and 30" sizes ship in a rigid crate. A tracking number is emailed when the carrier picks up.

Damage in transit

If your map arrives damaged, keep the packaging and email photos of the box and the damage to [email protected] within 14 days of delivery. We will repair or replace it at our cost, or refund you in full — your choice. Please don't return a damaged piece before you hear from us.

Defects

If there is a defect in materials or workmanship — a layer not glued, a hanger that fails, an engraving error that is our fault — tell us within 14 days of delivery and we will make it right by repair, replacement or refund. Natural wood grain, color variation and small char marks at cut edges are characteristics of the material, not defects.

Returns and cancellations

Because each piece is made to order, we cannot accept returns or exchanges for change of mind, wrong size chosen, or a lake that looks different than you pictured — please use the 3D preview on each product page before ordering. You may cancel a catalog order for a full refund until we start cutting (usually within one business day of ordering), and a commission for a full refund until you approve the preview.

Wrong address

Check the shipping address at checkout. If a package is returned to us because the address was wrong or the carrier could not deliver, we will reship it once at cost. If it is lost after delivery is confirmed to the address you gave us, we cannot replace it free of charge, but we will help you file a carrier claim.